Terms & conditions

1.PERSONAL DATA

chalosgems.com, in application of the principles of personal data protection and in accordance with the provisions of International European Law regulating issues related to electronic commerce (Directive 2000/31/EC, Presidential Decree 131/2003), as well as those set forth in Law 2251/1994 on consumer protection, which regulates issues related to distance selling and the relevant provisions of Law 2472/1997 on the protection of the individual and the protection of personal data, as supplemented or amended by the decisions of the Personal Data Protection Committee, Presidential Decrees 207/1998, 79/2000, Law 2819/2000 (art. 8) and the directives 95/46/EC and 97/66/EC, expressly and clearly declares that it will not make any unlawful use of your personal data nor will it disclose, make public, exchange, sell or rent your personal data and the information you submit to any third party. The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any more specific national and European legislation for certain sectors, the Greek legislation in force at any time for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). It is noted that your personal information is permanently deleted upon your request and cannot be given to anyone in any way. By submitting your information to the server, you agree that the declared material does not contain false, fictitious, illegal and generally unsuitable information for use, processing and publication.

2. REGULATION OF INTELLECTUAL PROPERTY ISSUES

The content of this website is the intellectual property of chalosgems.com. All intellectual property rights, contents and those arising from this Website belong to chalosgems.com directly or to third parties that are legally concerned. Access to this Website also means unreserved acceptance of Intellectual Property laws.

3. LIMITATION OF LIABILITY

Chalosgems.com and its partners have made every effort to display the products displayed as accurately and as accurately as possible by displaying photographs, descriptions and comments for each product. However, this Website may contain typographical, numerical or visual errors or modifications. Chalosgems.com does not guarantee the accuracy or completeness of the images and descriptions or the reliability of any opinion, statement or other relevant information mentioned or posted on this Website. We also inform you that the weights of the jewelry may vary slightly due to their handmade nature. On the other hand, for problems that may arise from the various links to other sites, as well as from the advertising campaign, chalosgems.com and our company are not responsible, but only the advertising company that has undertaken the promotion.

4. AMENDMENT OF THE PRESENT TERMS
chalosgems.com reserves the exclusive right to renew or modify the terms and conditions of transactions and undertakes to promptly update this text for any modification, change or addition made to these terms.

5. APPLICABLE LAW

All transactions carried out through chalosgems.com are governed by the principles of Greek Consumer Protection Law and Community Law on electronic commerce. For any dispute arising in the context of transactions with the chalosgems.com Website, the courts of Athens, where it is headquartered, have jurisdiction.

6. PRODUCT PRICES

The prices listed on our website include 24% VAT. It is assumed that in areas where the VAT rate is reduced and in the event that we are asked for an invoice (17% for islands with reduced VAT and 0% for European Union countries), the purchase prices will be lower by the percentage of VAT corresponding to each area, provided that the purchase is made with an invoice. Our company, in addition, reserves the right to adjust the prices of the products due to the significant differences in the prices of raw materials and more specifically gold. On our page, the list price is indicated, which concerns the approximate price of the product (specifically for gold jewelry) based on the prices prevailing in the market, and finally the “price” is indicated, which concerns the final selling price. The weights of the products are derived from the average during the manufacturing process, so it is possible that there are some minor deviations, reserves the exclusive right to renew or modify the terms and conditions of transactions and undertakes the obligation to promptly update this text for any modification, change or addition made to these terms.

7. PRODUCT RETURNS

You have the right to return the products you purchased to us within 15 days from the date of receipt, along with their packaging and the documents that accompany them, such as the purchase receipt, the warranty, etc. For product returns, please contact us first at: +30 213 099 4421 or at: [email protected]

You also have the option of exchanging the product within 15 days of receipt with any other jewelry or gemstone of your choice, of the same value as the first one or greater. In the above case of return and exchange of products, wedding rings are excluded, which are made exclusively for you and cannot be returned or replaced, as well as special jewelry manufacturing facilities.
The jewelry that is returned must be in its packaging in the condition that it was delivered to you, having been worn only for a rehearsal and not for use. It must also be well packaged so that it does not suffer damage during transport and for your own better service. Jewelry that is returned and does not meet the above terms and conditions for product returns will not be accepted. In any case, however, you will be charged with the shipping and return costs of the replaced product.
Regarding branded products, such as watches, etc., the respective agencies are responsible for any damage.
In case of returning a product and not replacing it with another, the company will pay the amount of your order within 5 working days from the day of receipt to your bank account, simply indicating to us the IBAN (GR………………………) of your account. The shipping and return costs of your order will be deducted from the amount deposited in your account.

When returning rings with a final value of over €200 for the purpose of changing their size (of the ring) and resending them to their owner (for the first time) the cost is zero, provided of course that the return is made with one of the companies we collaborate with, DHL or Geniki Takhydromiki.

How do I return what I purchased at the online store chalosgems.com?

If you want to return the product you have received, please contact the Customer Service Department of chalosgems.com so that our representatives can guide you through the return process. When sending your jewelry/jewelry, you send your package with a recipient charge and then the store will refund the entire amount you paid during your purchase, deducting the shipping cost as appropriate:

1. In a full return of product-products, the cost is 6€ (3€ shipping and 3€ return).

2. In a partial return, i.e. the return of a product from the original order, the shipping cost is 3€.

The money will be paid to a personal account that you have indicated to us after contacting our company.

Accordingly, for product changes in the event of a partial change, we have a charge of 3€, while for the change of all products there is a charge of 6€.

How do I get my money back?

Your refund depends on the payment method you had chosen. If you had prepaid your order with PayPal / Stripe, as soon as we receive the products back, your money will be refunded to your PayPal account. If you had prepaid with a credit card, upon the arrival of the products at our store, the charge on your card is canceled and the money is credited to your account. However, if you had chosen cash on delivery or deposit to a bank account, in both cases it is necessary to indicate to us the IBAN of your account where the money for the products you returned will be credited within 5 working days.

Can I return what I bought from abroad?

You can return jewelry that you have received within 15 days from the day you received it. It is essential that you pack the jewelry well (in the packaging that was sent to you) in order to protect it during transport. Also, for returns from abroad, you are responsible for the shipping costs for the return from your country of residence to Greece. Once the returned products are received by our online store, the full amount of their value will be credited, excluding the shipping costs for shipping abroad of 10€ (depending on the case, see Shipping Methods: For abroad).

8. ORDER CANCELLATION

You have the right to cancel your order of products within 24 hours of placing it, either by calling the contact numbers +30 213 099 4421 or by e-mail at [email protected].

9. DISPUTE RESOLUTION

The European Commission’s Online Dispute Resolution (ODR) platform will now allow both consumers and traders to resolve their disputes online, whether they concern domestic or cross-border transactions. ODR connects directly with the competent Alternative Dispute Resolution (ADR) bodies in each country, which handle complaints. Each dispute resolution body applies its own rules and procedures. These are usually simpler, faster and less expensive than going to court. However, the choice of body must be agreed by both parties. UDR is part of Directive 2013/11/EC, which was harmonized in Greek legislation (with JMD 70330/2015) and provides for the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure throughout the EU.
Also, according to Directive 2013/11/EC, which was incorporated in Greece with JMD 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADE) procedure is now also provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside of a professional capacity) and has any problem with a purchase made from our Website, he may initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (ODR platform) available at the link.

10. CODES OF CONDUCT

The operation of the store is governed by the use of the applicable Code of Conduct.

Cookies
The website may use cookies to identify the visitor/user/subscriber of certain services and pages of the website. Cookies are small text files that are stored on the hard drive of each visitor/user/subscriber and do not take knowledge of any document or file from that computer. They are used only to facilitate access by the visitor/user/subscriber to specific services of the website and for statistical purposes, in order to determine the areas in which the website services are useful or popular or for marketing purposes. The visitor/user/subscriber of the website can configure his server (browser) in such a way as to either warn him about the use of cookies in specific services of the website, or not to allow the acceptance of the use of cookies under any circumstances. In the event that the visitor/user/subscriber of the specific services and pages of the website does not wish to use cookies to identify him, he cannot have further access to these services. The website uses Google Analytics cookies for anonymous demographic data and interests.

PERSONAL DATA PROTECTION POLICY

chalosgems.com informs you that, for the best and most complete service to you through the services we offer you in our online store, it processes your personal data, in accordance with the provisions of the GDPR Regulation (GDPR 679/2016) and the applicable Greek legislation, under the following guidelines:
You only provide us with your standard data, which concerns the smooth completion of the purchase and delivery of your order and to personalize and improve your service.
To ensure the confidentiality of data transfer, we use the SSL encryption protocol (Key Length = 2048). The system has been certified by the company Let’s Encrypt Oak 2023, which specializes in transaction security issues.

1. THE INFORMATION WE REQUEST FROM YOU

a. Personal data
Each visitor can browse the online store chalosgems.com without providing any personal information.

We will need personal data (name, address, telephone number, your e-mail and a password) only when you order products.

b. Document data
In the event that you wish to receive a purchase invoice, please contact us at [email protected] and provide us with the company name, VAT number, Tax ID and address of its headquarters.

In summary, we only ask for as much information as we need so that you can enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order and personalized service based on your needs and preferences.

c. Cookie policy
In order to offer personalized service, most large companies use alphanumeric identification files, so-called cookies. Cookies are divided into permanent and session:
Permanent cookies remain on your hard drive after you have finished your visit, remembering a wide range of data that is used for the next visit.
Session cookies are used only to recognize that you are entering the site, so that you do not have to be asked for a password on all pages that include transaction data. These are deleted immediately after you leave the site. chalosgems.com uses session cookies: so that we do not constantly ask you for a password when you visit our various pages, we need to recognize you when you enter our online store.
In addition, during each visit to our website, data such as the browser used, the visitor’s IP address or information about the products viewed are automatically collected for reasons of better service, statistical or technical reasons.

2. PURPOSE OF MANAGING AND PROCESSING THE DATA AND INFORMATION THAT YOU HAVE ENCOURAGED US.

We use the data you have entrusted to us to offer you a unique shopping experience, in the following ways:

• To become a member of chalosgems.com (As a member you have access to your past and current orders). Also to receive updates in categories of your interest.
• To deliver orders that you have purchased online to your location.
• To enable you to confirm your orders.
• To be able to answer possible questions and inquiries in the customer service department.
• To send you special offers and updates on new products.

Under no circumstances do we share your personal information with third parties, without falling within the requirements of the law, as described in detail below. Under no circumstances do we sell or rent your personal data to third parties. This information is used exclusively by chalosgems.com to continuously improve your service. If in the future we see that sharing some of your information with a third party can significantly benefit your purchases, it will only be done after your approval.

3. YOUR RIGHTS AND PREFERENCES:

GIVING YOU CHOICE AND CONTROL
As you may know, the new General Data Protection Regulation, or GDPR, gives individuals certain rights in relation to their personal data. To comply with the provisions of this law, we have implemented additional transparency features to help users exercise these rights. Subject to availability and limitations under applicable law, the rights granted to citizens are as follows:
• Right of access – you have the right to be informed and request access to your personal data that we process
• Right of rectification – you have the right to request that we modify or update your personal data if it is inaccurate or incomplete
• Right to erasure – you have the right to request that we delete your personal data
• Right to restriction – you have the right to request that we temporarily or permanently stop processing all or some of your personal data
• Right to object – you have the right to object at any time to our processing of your personal data, based on reasons relating to your personal situation
• Right to data portability – you have the right to request a copy of your personal data in electronic format and to transmit these personal data to a third party service and
• Right not to be subject to automated decision-making – you have the right not to be subject to a decision based solely on automated decision-making, such as profiling, where the decision produces legal effects concerning you or has other significant effects on you.
If you have any questions about your privacy, your rights or how you can exercise them, please contact the Data Controller at the contact details provided on our website. We will respond to your request within a reasonable time, and in any case within one (1) month, after verifying your identity. If you are dissatisfied with the way we use your personal data, you can also contact and file a complaint with the Personal Data Protection Authority.
You also have the ability through our website to control the use of your personal data, in the following way:
By going to “My account” and then to “Personal member information” you can access any information you have entrusted to us (right of access), you can make changes to your information or even request its deletion and generally raise any objections to the processing of data concerning you.
An automated copy of the user’s Personal Data held by the “COMPANY” can be obtained from here. Data that must be stored due to legal, institutional or contractual obligations to maintain commercial documents will remain in a secure environment for the entire period required by law.
Finally, personal security is the password you provide when you become a member of chalosgems.com. In order to present any of your personal information, the user’s email and password must first be provided. For this reason, these data must be carefully guarded to prevent them from falling into the hands of third parties.

4. LEGAL BASIS FOR PROCESSING.
To process your personal data, we rely on certain legal bases, for example when you access our Website, we need your personal data to perform the contract between us (contact details). We also rely on other legal bases, such as our reasonable rights as a business, compliance with a legal obligation or the protection of our vital interests.

5. DATA RETENTION AND DELETION.
We retain your personal data only for as long as is necessary to provide you with our services, as well as for legal, tax and essential business purposes, such as to maintain the performance of our service, make data-driven business decisions about new features, comply with our legal obligations and resolve disputes.
If you request it, we will delete your personal data so that it is no longer possible to identify you, unless the law allows us to do otherwise or requires us to retain certain personal data, including in cases such as the following:
• If there is an unresolved issue regarding your account, a claim or dispute that has not been resolved, we will retain the necessary personal data until the issue is resolved
• If we are required to retain your personal data for legal, tax, audit and accounting purposes, we will retain the necessary personal data for the period required by applicable law, and/or

• Where necessary for our legitimate business interests, such as preventing fraud or maintaining the security of our users.

6. SENDING NEWSLETTERS.
The “COMPANY” collects and processes e-mail addresses that users voluntarily provide after having previously accepted the Terms of Use of the website.
To send newsletters, we only use the information you have provided to us, namely your email and name, if you have registered it. We also retain your IP address. All procedures are in accordance with the GDPR and your files are protected in accordance with the Personal Data Protection Policy that we apply.
The purpose of the processing is, exclusively, to send users newsletters, offers, etc. of the “COMPANY”. The “COMPANY” processes this data until the user declares that he no longer wishes to receive newsletters and requests his deletion from the (NEWSLETTER).