PRODUCT RETURNS
You have the right to return the products you purchased to us within 15 days from the date of receipt, along with their packaging and the documents that accompany them, such as the purchase receipt, the warranty, etc. For product returns, please contact us first at: +30 213 099 4421 or at: [email protected]
You also have the option of exchanging the product within 15 days of receipt with any other jewelry or gemstone of your choice, of the same value as the first one or greater. In the above case of return and exchange of products, wedding rings are excluded, which are made exclusively for you and cannot be returned or replaced, as well as special jewelry manufacturing facilities.
The jewelry that is returned must be in its packaging in the condition that it was delivered to you, having been worn only for a rehearsal and not for use. It must also be well packaged so that it does not suffer damage during transport and for your own better service. Jewelry that is returned and does not meet the above terms and conditions for product returns will not be accepted. In any case, however, you will be charged with the shipping and return costs of the replaced product.
Regarding branded products, such as watches, etc., the respective agencies are responsible for any damage.
In case of returning a product and not replacing it with another, the company will pay the amount of your order within 5 working days from the day of receipt to your bank account, simply indicating to us the IBAN (GR………………………) of your account. The shipping and return costs of your order will be deducted from the amount deposited in your account.
When returning rings with a final value of over €200 for the purpose of changing their size (of the ring) and resending them to their owner (for the first time) the cost is zero, provided of course that the return is made with one of the companies we collaborate with, DHL or Geniki Takhydromiki.
How do I return what I purchased at the online store chalosgems.com?
If you want to return the product you have received, please contact the Customer Service Department of chalosgems.com so that our representatives can guide you through the return process. When sending your jewelry/jewelry, you send your package with a recipient charge and then the store will refund the entire amount you paid during your purchase, deducting the shipping cost as appropriate:
1. In a full return of product-products, the cost is 6€ (3€ shipping and 3€ return).
2. In a partial return, i.e. the return of a product from the original order, the shipping cost is 3€.
The money will be paid to a personal account that you have indicated to us after contacting our company.
Accordingly, for product changes in the event of a partial change, we have a charge of 3€, while for the change of all products there is a charge of 6€.
How do I get my money back?
Your refund depends on the payment method you had chosen. If you had prepaid your order with PayPal / Stripe, as soon as we receive the products back, your money will be refunded to your PayPal account. If you had prepaid with a credit card, upon the arrival of the products at our store, the charge on your card is canceled and the money is credited to your account. However, if you had chosen cash on delivery or deposit to a bank account, in both cases it is necessary to indicate to us the IBAN of your account where the money for the products you returned will be credited within 5 working days.
Can I return what I bought from abroad?
You can return jewelry that you have received within 15 days from the day you received it. It is essential that you pack the jewelry well (in the packaging that was sent to you) in order to protect it during transport. Also, for returns from abroad, you are responsible for the shipping costs for the return from your country of residence to Greece. Once the returned products are received by our online store, the full amount of their value will be credited, excluding the shipping costs for shipping abroad of 10€ (depending on the case, see Shipping Methods: For abroad).
